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Frequently Asked Questions
All consultations are confidential, secure, and available Australia-wide.
Frequently Asked Questions
What is EDOC Health?
EDOC Health offers Telehealth services across Australia. Patients can request a prescription, specialist referral, pathology test, imaging test, or a medical certificate.
What services does EDOC Health offer?
We provide fast and secure access to:
- eScripts (electronic prescriptions)
- Medical certificates
- Telehealth consultations
- Referrals for imaging, pathology, and specialist appointments
Do you back-date a medical certificate?
No, we do not back-date medical certificates. We also do not provide university health professional reports.
How can I request an eScript?
Request an eScript via the website using your mobile device or computer. You need an IHI or Medicare Number. If approved, the doctor will send it to you via email or SMS.
Do I need a Medicare card?
No. A Medicare or IHI number is only required if you request an eScript. For other services, it’s not necessary.
How long will I wait for a doctor to call?
Most consultations occur on time. Occasionally, there may be a short delay. Doctors contact you via phone or video, depending on your booking.
Do I get a Medicare rebate?
No. All EDOC Health fees are private. There are no Medicare rebates on any of our services.
What do I need for the consultation?
Find a quiet, private space and use a mobile device, tablet, or computer with internet. No special equipment is needed.
What does EDOC treat?
We treat many common conditions, including colds, flu, sinus infections, allergies, UTIs, STIs, skin rashes, minor injuries, digestive issues, and more. We also offer prescription refills and certificates.
Can an EDOC doctor give prescriptions?
Yes. Our doctors can prescribe medication, including antibiotics, when clinically appropriate. Prescriptions are sent via email or SMS.
How do I request a telehealth consultation?
Book a consultation on our website by selecting a time and providing your details. A doctor will connect with you via phone or video.
How quickly will I receive my eScript or referral?
Most documents are sent within 1–2 hours during business hours. Delays may occur after hours or on weekends.
Can I get a medical certificate for work or school?
Yes. EDOC doctors can issue digital medical certificates valid for work, school, or university after a short consultation.
Are your doctors Australian-registered?
Yes. All our doctors are fully licensed and registered with AHPRA (Australian Health Practitioner Regulation Agency).
What if my request is denied?
If the doctor cannot approve your request, you may receive a full refund or be offered a more suitable option.
Is my information secure?
Yes. We comply with Australian privacy laws and use secure systems to protect your personal health information.
Can I get a referral without a full consultation?
In most cases, a short consultation is required to ensure the referral is safe and medically justified.
How do I receive my documents?
All documents — including prescriptions, certificates, and referrals — are sent via SMS or email in PDF format.
Do you offer refunds?
Yes. If your request is not approved, you’ll receive a full refund. Refunds are not issued once a document has been sent.
Is EDOC Health a replacement for in-person care?
No. We provide accessible online care but do not handle emergencies. For serious conditions, contact your GP or visit the nearest hospital.
Do you give an invoice?
Yes, we issue an invoice upon request that you can use to claim refund from your insurance.
What is an IHI number? Why is it important?
An Individual Healthcare Identifier (IHI) is a unique number used to identify an individual for health care purposes. We need this number so we can issue escripts. Apply online. It takes few minutes. Click the link: https://www.servicesaustralia.gov.au/individual-healthcare-identifiers