Instant Care. Real Doctors.

But telehealth isn’t a one-size-fits-all solution. Here’s a simple guide to what telehealth can (and can’t) do, so you know exactly when it’s the right choice.

What Telehealth Can Do

1. Provide Medical Advice and Prescriptions

For common issues like a cold, UTI, mild skin rashes, or contraception repeats, a telehealth doctor can assess your symptoms and — when appropriate — send an eScript to your phone or email.

2. Issue Referrals and Certificates

Need a specialist referral or an imaging or pathology request? Telehealth can arrange these. Doctors can also issue medical certificates for work or study.

3. Help Manage Ongoing Conditions

For long-term conditions like asthma, diabetes, or blood pressure, telehealth is great for follow-ups, medication reviews, and lifestyle advice.

4. Provide Mental Health Support

Many people prefer talking from home. Telehealth can help with counselling, mental health plans, and follow-ups.

5. Offer Discreet Care

From sexual health advice to STI screening requests, telehealth provides privacy and convenience.

What Telehealth Can’t Do

1. Perform Physical Examinations

Some problems need a hands-on check — like examining your ears, listening to your lungs, or feeling for tenderness. In those cases, an in-person visit is best.

2. Handle Emergencies

Chest pain, trouble breathing, sudden weakness, severe bleeding, or head injuries are emergencies. Call 000 or go to your nearest emergency department.

3. Do Tests on the Spot

Telehealth can organise pathology or imaging, but the actual test happens in person.

4. Replace Complex Specialist Care

For complicated or evolving conditions, you may need face-to-face examinations and specialist follow-up. Telehealth is a helpful bridge, not a full replacement.

When to Choose Telehealth

• Quick advice or a prescription request
• Managing an ongoing condition
• Prefer private, at-home care
• Travel or time constraints

When to See a Doctor in Person

• Severe, sudden, or worsening symptoms
• Problems that need a physical examination
• Any medical emergency — call 000

Disclaimer: This article provides general information only and is not a substitute for professional medical advice. Always seek the guidance of a qualified healthcare provider with any questions about your health.